Any Questions?

Order Line

Please phone our order line on 0845 556 3795. Our friendly staff will be happy to help.

Standard Recorded Delivery

We aim to deliver to you within 3-5 working days. This is a service that allows your order to be tracked. A signature will be required.

Any orders over £200.00 sent by Standard Delivery are delivered free. However for a limited period we will be sending Standard Delivery orders FREE.

Express Special Delivery

Our Express Special Delivery is available for the next working day for telephone and online orders. To ensure next working day delivery, all orders need to be placed before 1.00pm.

Orders placed after this time will be delivered within 48 hours.

Parcels are delivered on Monday to Friday only (Saturday by special arrangement). A signature will be required.

Overseas Orders

We deliver by post to many international destinations and this is charged according to the destination of the parcel. Postage charges can be calculated by clicking the country of your delivery on our check out page or advised to you upon request.

VAT and Taxes

Our VAT number is 108 8367 96.

Please consult your government customs office or post office to enquire about your country's particular importation taxes, brokerage fees and cross-border shipping surcharges expected on your shipment. These may be payable upon importation in addition to the cost of the item advertised on our site, catalogue or publication. Customers are resonsibe for paying any local import duties, clearance fees, VAT and addtional taxes if charged by customs in their country as these additional surcharge fees are not part of our shipping charges.

If for any reason the package is held by customs, NoLoGo Chic cannot issue a refund unless all products are returned in their original condition. If the package is returned by customs, customers are still responsible for any shipping charges and NoLoGo Chic is not to be held responsible for any losses or costs incurred by the customer as a result. If the shipment is abandoned by the customer, NoLoGo Chic cannot issue a refund or credit. However if NoLoGo Chic receives a returned shipment refused by customs, we will credit the customer for the value of the unopened and un-tampered product purchased but are not able to refund shipping charges incurred for the return of the shipment or for sending the package.

Returns and Exchanges

If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 14 days of receipt. (Please note that sale items must be returned within 7 days of receipt). Please ensure the correct postage is attached to the return package as return postage is a direct cost to you and is not included in the sale price of the goods. We regret we are unable to refund return postage but we will not charge postage and packaging for sending you exchanged or replacement items.

The address for returns is;

NoLoGo Chic

P.O. Box 4446

Slough

Berkshire SL3 3FS

United Kingdom

We will issue a full refund (excluding original delivery charge), or are happy to exchange the item for a different size or colour if preferred.

Cancellation or Amendment

If you wish to cancel or amend an item and it has not yet been dispatched, then we are happy to amend your order before it is sent. Otherwise simply return the item to us in its original condition and packaging within 14 days of receipt. (Please note that sale items must be returned within 7 days of receipt).

Confidentiality

Your name and address will not be exchanged or sold to third parties.

Contact Us

We aim to provide a pleasant and efficient service. We want our customers to have a great shopping experience, but we realise that from time to time things can go wrong.

If you find our service does not meet with expectations, then our team are on hand to help. Simply email them via the 'Contact Us' tab.

We will let you know that we have received your query straight away. Then, once we've looked into it, we will get back to you within 24 hours.

And now for the legals.....

Copyright and Design Right

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

- You may print or download to a local hard disk extracts for your personal and non-commercial use only.

- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

- You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

All NoLoGo Chic designs and styles are registered and are protected under the laws of including but not limited to England and Wales and any reproduction thereof is strictly prohibited.